Comments on: Spyders: hard to catch. http://beastwith.in/2006/11/12/spyders-hard-to-catch/ A mental brouhaha, est. 1996. Sun, 20 May 2012 09:37:49 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: WyldKard http://beastwith.in/2006/11/12/spyders-hard-to-catch/comment-page-1/#comment-262 WyldKard Mon, 13 Nov 2006 00:00:42 +0000 http://mendax.org/?p=370#comment-262 <p>I ought add that in the San Francisco Bay area (and by this I refer to the peninsula), Lombardi Sports stocks the largest selection of Spyder gear. Sadly, however, their customer service is horrible. I shall illustrate this with the following examples:</p> <p>1) When asked a question about Spyder sizing, a salesperson made an answer up, and quoted it as truth. Proof that salespeople at brick and mortar stores know nothing about the products they sell.</p> <p>2) After calling in to ask a question, an employee patched me in to their ski department. When asked if they could check to see if a particular size and color combination for a model was in stock, the salesperson declined, saying they were too busy and I should call back. I have been in the store; the rack with Spyder clothing is not 10 yards from the phone.</p> <p>3) The Lombardi Sports web site doesn't work, and redirects back to the main page. It's poorly designed, much like the customer service itself.</p> <p>I prefer to support local family-owned businesses when I can, but Lombardi Sports has sorely disappointed me. At this point, I can order the exact thing I want from an online retailer in less the time it takes for me to call them again to see if what I want is in stock. Nice work losing a sale, Lombardi.</p> I ought add that in the San Francisco Bay area (and by this I refer to the peninsula), Lombardi Sports stocks the largest selection of Spyder gear. Sadly, however, their customer service is horrible. I shall illustrate this with the following examples:

1) When asked a question about Spyder sizing, a salesperson made an answer up, and quoted it as truth. Proof that salespeople at brick and mortar stores know nothing about the products they sell.

2) After calling in to ask a question, an employee patched me in to their ski department. When asked if they could check to see if a particular size and color combination for a model was in stock, the salesperson declined, saying they were too busy and I should call back. I have been in the store; the rack with Spyder clothing is not 10 yards from the phone.

3) The Lombardi Sports web site doesn’t work, and redirects back to the main page. It’s poorly designed, much like the customer service itself.

I prefer to support local family-owned businesses when I can, but Lombardi Sports has sorely disappointed me. At this point, I can order the exact thing I want from an online retailer in less the time it takes for me to call them again to see if what I want is in stock. Nice work losing a sale, Lombardi.

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