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Another dead Jawbone UP.

by F. E. Torkel on February 28, 2013

I’ve now had nine Jawbone UP bands, the last of which was of the “revised” 2.0 variety. Those following this saga know that an identified problem with the initial UP release involved battery issues seemingly linked to moisture getting into the band. The issue was undoubtedly aggravated by Jawbone advertising the UP as waterproof to [...]

The improved Jawbone UP.

by F. E. Torkel on November 28, 2012

It’s been about two weeks now since I received my updated Jawbone UP, and since I’ve covered my tribulations with the old version of the band over the course of the last year, it’s worth noting just what’s different in the new version of the UP. The Verge put up a review of the new [...]

The new Jawbone UP.

by F. E. Torkel on November 13, 2012

Last month I reported on my last dead UP band, and that I sought yet another replacement. This was at a time when the one-year anniversary of the Jawbone UP was due, and I wondered what that meant for previous customers: Of course, the one-year anniversary is the ideal period to announce the new, re-engineered [...]

Jawbone UP #8.

by F. E. Torkel on October 19, 2012

Two and a half months ago, my seventh Jawbone UP died. I didn’t bother seeking a replacement immediately – it almost seemed pointless, knowing the next band I’d get would fail as well. I also dreaded going through the same conversation again, either over the phone or via e-mail. Yes, I tried the soft and [...]

Here’s to Jawbone’s customer service.

by F. E. Torkel on December 30, 2011

As a followup to our last post on the Jawbone UP, we thought it appropriate to provide an update to our UP experience, which has unfortunately stalled. While we were among a group of users who didn’t have any notable problems with our UP, we’re now part of the class of users who have a [...]

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